Reference

Terms That Govern Your Account on inatogil

These terms set out exactly what you agree to when you open and use an account on inatogil — from how your wallet deposits are processed to how we handle account access and eligibility.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsEligibility depends on local lawUpdated without prior noticeContact support for questions
inatogil Terms That Govern Your Account on inatogil
HOW WE HANDLE THIS

Account Security and Policy Transparency

These terms are backed by the operational practices we apply to every account on inatogil. Account security, data retention and your right to request changes are part of how we run the platform — not just policy text. Here is how each area works in practice.

Data Handling

Registration data and wallet details linked to DANA, OVO or GoPay are stored only as long as your account is active or required by applicable law. You can request a data summary via support.

Account Security

Login sessions use OTP verification sent to your registered mobile number. If you notice an unrecognised login, lock your account immediately via account settings and contact support.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your lobby state. No cookie carries payment credentials. You can clear cookies in your browser settings without losing your account.

Requesting Changes

To update your registered wallet — switching from OVO to GoPay, for example — submit an identity-verified request through live chat. Changes take effect after our verification review is complete.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you believe your account has been handled incorrectly, reach out through one of the channels below. Our support team handles terms-related queries including account suspension, wallet transaction disputes and eligibility questions. Players in Bandung and across Indonesia can use the same contact routes — response times vary by channel and query type.

Team online

Live Chat

Open the chat window from any page in your account dashboard. This is the quickest route for terms clarification and wallet dispute questions.

Email Support

Send a detailed message to our support address for account-specific terms queries, withdrawal holds or identity verification questions requiring a paper trail.

Help Centre

Our help centre carries the current version of these terms and answers common questions about eligibility, account rules and GoPay or OVO transaction policies.

Questions About Your inatogil Account Terms

These are the terms questions we get asked most often. If yours isn't here, open a chat or send our support team a message and we'll walk you through the relevant clause.

No. Each person may hold only one account. Duplicate accounts breach these terms and may result in suspension of all associated accounts and pending wallet balances.

Pending balances are reviewed during the suspension process. Where eligibility is confirmed and no terms breach applies, funds are returned to the wallet used for the original deposit.

We may update these terms at any time. We aim to post a notice on the platform when material changes occur, but continued account use after any update counts as acceptance of the revised terms.

Open a live chat or send an email with the transaction reference, the wallet used — DANA, OVO or GoPay — and the date. Our team will review the record and respond within the timeframe stated in our support policy.

Access depends on local law and is only available where Indonesian law and eligible regional rules permit. We do not override local restrictions, and account creation in restricted regions is not accepted.

Submit a written deletion request through our email support channel. We will process it in line with applicable data-retention obligations, which may mean some records are kept for a legally required period.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.